Options in our store may be offered to you as one time purchase or a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
Cancellations take effect for the next scheduled order, and orders that have already been processed cannot be cancelled.
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Returns and Refunds
Because we sell a consumable food product, we cannot accept returns of bars or boxes that have been opened. Your safety and the safety of every other customer depend on that rule.
If your order arrives damaged, incomplete, incorrect, or past its best by date, contact us at support@elworld.shop within 30 days of delivery with your order number and a photo of the issue. We will replace the affected items or refund them in full, whichever you prefer. You will not be asked to ship anything back to us.
Unopened boxes in their original condition may be returned within 30 days of delivery for a refund of the product price. Contact us first at support@elworld.shop to start a return, and we will send you instructions. Returns sent back to us without being requested cannot be accepted. Original shipping charges are not refundable, and return shipping is the responsibility of the customer unless the return is the result of our error.
Approved refunds are issued to the original payment method. Once we have processed the refund, please allow your bank or card issuer a further five to ten business days to post it to your account.
Cancelling an Order
We pack quickly, so if you need to change or cancel an order, please email us at support@elworld.shop as soon as possible with your order number. We will do everything we can, but once an order has been packed and handed to the carrier it can no longer be changed or cancelled.
